Refund policy
The introduction
Please note that after making a deposit on ON-X and using any part of it (for example, after placing bets or playing games on the Website), the deposit will not be refunded.
- It is possible to remit any refund only to the same payment instrument used for the original deposit.
- Players can request a refund of their non-played deposits only within 24 hours of making a transaction, and only in exceptional circumstances. There may be a mistake in specifying the deposit amount or a technical malfunction.
- You can only get a refund if you have been verified (including verification of your legal age). Prior to creating your refund request, you must pass verification if you haven't done so before. Your refund request must be accompanied by all documents requested for verification within 5 (five) days. We will cancel your refund request if you fail to submit verification documents within this period.
The refund can be done only to the instrument (card, electronic wallet etc.), from which a deposit was made.
This policy does not apply to the withdrawal of funds won and played on the Website. If you have any questions about the withdrawal of funds, please read the Terms and Conditions and other related documents on the Website.
If you are having trouble controlling your bets and/or you show signs of gambling addiction, please contact our Support for the purpose of imposing limits on your gambling, or excluding you for certain periods of time from gambling.
Fair gaming
Our players need to know that their casino games are fair on ON-X. We seek out the most up-to-date software providers in the industry in order to deliver the best possible experience for our users. Independent tests are carried out on all of the games to verify their RNG generation by a reputable company.
